Within today’s business environment, organisations often find themselves struggling to find the right balance between delivering their goods or services in an effective and efficient manner, while maintaining control over their costs, the quality of their product and managing...

Have you ever struggled to put down ideas about a topic on paper in an organised way? Have you ever had a hard time getting them classified in a coherent and orderly fashion that makes sense to you and...

When designing survey questions, selecting answer types and creating answer choices, there are a number of things that need to be considered in order to attain high quality data. The way you ask your questions and how you let...

Surveys may be one of the most commonly used, but also most misunderstood, tools in the world of business. How often have you found yourself answering questions and soon wondering why a company would need to know such ‘irrelevant’...