Careers

Responsibilities: 

• Work with the School’s top management to provide advanced support in the day-to-day operations of the School.
• Collaborate with other team members to create and develop operational policies and procedures for the smooth running of the School.
• Ensure compliance with MFHEA standards including legal and regulatory requirements.
• Be responsible for internal reporting systems to maintain compliance with policies and procedures.
• Develop presentations, reports, and documents in-line with the direction of the School.
• Drive quality standards.
• Promote customer service excellence with all staff members and clients.
• Responsible for resolving customer complaints effectively and efficiently.
• Oversee the management of events.
• Manage upwards and downwards.

The ideal candidate for this position has:

• An MQF / EQF level 7 studies (or equivalent), or proven experience in a similar role.
• Excellent spoken and written English.
• An outstanding ability to communicate in person, in writing and over the phone.
• An understanding of the unique nature of a Higher Education Institution as both a school and an ongoing business concern.
• Excellent time management and organisational skills.
• Flexibility and adaptability skills.
• The ability to inspire and motivate others and work well with a team.
• A hardworking approach, is polite, and has a can-do attitude.
• Critical thinking and problem-solving skills.
• The ability to multi-task, work on own initiative, and against deadlines.
• Tech skills with excellent knowledge of Microsoft Office applications.
• An eye for detail.
• A passion for being a customer champion and values life-long learning.
• Strong people skills.

In addition, proficiency in Maltese will be considered an asset.

Responsibilities: 

• Report to the School’s management and provide advanced administrative support.
• Collaborate with other team members to produce operational policies and procedures.
• Ensure compliance with MFHEA standards and regulations.
• Assist with internal reporting systems to maintain compliance with policies and procedures.
• Drive quality standards.
• Be involved in and effectively work with others to resolve customer complaints.
• Meet and greet clients, handle phone calls and emails, and gatekeeping for top management.
• Assist with the preparation for events, presentations, reports, and documents.
• Promote and provide an excellent service to clients whether internal or external.

Skills and Qualifications:

• MQF / EQF level 6 studies (or equivalent), or proven experience in a similar role.
• Excellent spoken and written English.
• Proficiency in Maltese will be considered an asset.
• Outstanding ability to communicate in person, in writing and over the phone.
• Excellent time management and organisational skills.
• Flexibility and adaptability.
• The skill to work well within a team.
• A hardworking approach, polite and with a can-do attitude.
• Critical thinking and problem-solving skills.
• Ability to multi-task and work on own initiative.
• Tech-friendly with excellent knowledge of Microsoft Office applications.
• An eye for detail.
• A passion for being a customer champion.

Responsibilities:

• Providing excellent service to current and prospective adult learners, to ensure a positive learning journey
• Answering incoming calls
• Carrying outbound calls to schedule meetings with prospective learners
• Sending emails to prospects, applicants, and learners
• Regular and consistent up-keep of records on our CRM system
• Contribute to team effort to reach sales targets

Skills and Qualifications:

• Enthusiasm and a can-do attitude!
• Excellent spoken and written communication in the English
• Excellent people skills with a customer-focused mindset
• Polite and smart appearance
• Tech-friendly and able to work with MS Office
• Proficiency in Maltese will be considered an asset
• Studies at level 6

Responsibilities:

• Driving the Malta Business School vision with students, clients, and tutors
•  Monitoring programmes and learner related challenges
•  Liaising with tutors
•  Researching, developing, and preparing course material and resources
•  Working with Learning Outcomes and Assessment Criteria
•  Assist in quality management processes
•  Carrying out standardisation activities and internal verification (monitoring of assignment marking/corrections)
•  Mentoring students in academic writing
•  Report and proposal writing
•  Coordinating training activities and programme schedules
•  Delivering training
•  Answering student queries with a customer-centric focus
•  Carrying outbound calls to follow-up with prospective students
•  Providing information about MBS programmes

Requirements

• Enthusiasm and a can-do attitude!
•  Excellent spoken and written communication in the English language
•  Excellent people skills with a customer-focused mindset
•  Polite and smart appearance
•  Tech-friendly and able to work with MS Office
•  Proficiency in Maltese will be considered an asset
•  Completed studies at level 7