This workshop is spilt into 3 parts, all delivered on the same day. These are broken down below:

Session 1: The Foundations – Understanding Purpose and Style

• Defining and differentiating between written and spoken communication (formal, informal, purpose, audience, etc.)
• Identifying key elements of effective written communication (presentation, clarity, word choice, sentence structure).
• Applying these concepts to real-world workplace scenarios (e.g., emails to clients, business report, internal email to colleagues).
• Identifying personal areas of strengths and challenges and ways for improvement

Session 2: Written Communication Mastery – Emails

• Adapting writing style based on audience and objective (e.g., persuasive vs. informative).
• Writing for your audience (needs, expectations, response etc.)
• Structuring emails logically and appropriately (presentation, openings, closings, paragraphing)
• Proofreading and edit emails for professionalism

Session 3: Speaking Confidently

• Understanding types and contexts of spoken communication in professional settings
• Applying strategies for communicating with clients for different purposes (giving information, offering options, addressing complaints, etc.)
• Using the language of meetings with confidence (introducing ideas, interrupting, agreeing/disagreeing etc.)
• Identifying ways of increasing fluency and confidence when speaking in professional settings

Certification

A Certificate of Attendance will be provided after completion of the workshop.

This course is for you if you want to become more competitive and improve your professional communication in English whether this is through speaking or written interactions.

No Special Requirement

Refer to the Course Information tab for key content that will be covered during this workshop.

Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

• Two coffee breaks and a lunch break included
• Food and refreshments provided by Malta Business School
• At our premises in Psaila Street, Birkirkara