Skip to content
Negotiation Skills
Successful Negotiations

Course Reference: W-SN

Duration: 8 hours

Type: In Person

*Fee: €300

28th August 2024 09:00-17:00

This workshop is designed to equip you with a better understanding of essential negotiation skills to effectively manage negotiation inside and outside the workplace.

Working through engaging and practical real-life examples and scenarios it will explore effective methods for progressing to a successful negotiation result.

Negotiation is a way to communicate, collaborate and achieve consensus.

This workshop is spilt into 3 parts, all delivered on the same day. These are broken down below:

Session 1: Introduction to Negotiation Skills

  • Effective negotiation skills and personal styles
  • Types of negotiations: distributive vs integrative negotiations
  • Importance of building rapport; Establishing trust and positive relationships
  • Persuasion techniques: compelling arguments and influencing others

Session 2: The Negotiation Process

  • Stages of negotiation: initiation, discussion, bargaining, closure
  • Setting objectives and identifying outcomes
  • Research and gathering information
  • Using tactics: anchoring, framing, making concessions
  • BATNA – developing and understanding option

Session 3: Negotiation Challenges

  • Facing resistance – recognising underlying issues and competing interests
  • Handling deadlocks
  • Responding to aggressive or manipulative behaviour
  • Techniques for defusing tense situations


A Certificate of Attendance will be provided after completion of the workshop.

For Corporate Enquiries:

Companies are able to recover up to 70% of the cost of training through the Investing in Skills Scheme. More information can be found through the following link:

This course is aimed at people who would like to improve their confidence and develop their negotiation techniques. Professionals who are involved in negotiations with customers, suppliers or colleagues will particularly benefit from this course.

No Special Requirement

  • Negotiation Outcomes
  • Factors Affecting Negotiation
  • Bargaining Strategies
  • Strategies and Tactics for Joint Problem Solving
  • Planning for Conflict or Co-operation
  • Critical Negotiation Behaviours
  • Dealing with Different Types of People
  • The Importance of Communication and Persuasion
  • Body Language
  • Tricks of the Trade
  • Tactics and Counter-Tactics.

Refer to the Course Information tab for key content that will be covered during this workshop.

Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

  • Two coffee breaks and a lunch break included
  • Food and refreshments provided by Malta Business School
  • At our premises in Psaila Street, Birkirkara


Learn More

Mobile Number*
Company Name
Job Title


Successful Negotiations
Alberta Stivala
Successful Negotiations
Nicholas Vella