Giving and Receiving Feedback
Course Reference: SC-GRF
In many daily situations, it is normal to have different points of view that if not expressed clearly, could result in misunderstandings or arguments. The importance of giving and receiving feedback properly is a crucial skill not only for managers but for all employees at the workplace, irrespective of whether they are dealing with external clients or fellow colleagues. This course will focus on understanding the importance of feedback and introducing proven methods of not only receiving feedback but more importantly on giving feedback in an appropriate and useful way.
Whether you need to give positive or negative feedback, or receive effective feedback, it is important that you know the purpose of the feedback. When tackled in the right way, feedback brings about changes in behaviour, highlighting those areas which are being handled well, and other areas which are in need of improvement and change.
This course is ideal for participants who want to improve and master the skills of giving and receiving feedback.
No Special Requirement
- Receiving feedback
- Understanding the message
- Being open to different ideas
- Giving feedback
- The importance of being specific
- Time matters
- Criticize in private, (praise in public)
- Following up
- Recommended Background
An 8-hour course that will include a presentation together with practical examples and discussions.
A digital certificate of Attendance will be given at the end of the course.