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Customer Care Essentials

Customer Care Essentials
Customer Care Essentials

Course Reference: SC-CCE

Duration: 8 hours

Type: *Face to Face

*Fee: €165.00

Keeping customers happy means doing things right and at the right time. This means knowing exactly what your customers need, want and expect. Every single contact between your organisation and the customer is important regardless of its length or context.

A strong customer care focus can be the difference between starting, nurturing and retaining customer relationships or losing customers to the competition. Through customer care essentials you can build a stronger brand and grow a positive reputation for your organisation.

This course is intended to sow the seeds of fundamental principles of good customer service. If you are a new employee working in a customer–facing role this course will be essential for your success. If you are an experienced employee who would like to polish and build on your skills set you will find this course to be helpful and motivating.

No Special Requirement

  • Putting the customer at the centre of your focus
  • Different types of customers & customer relationships
  • First image
  • Communication skills
  • Listening and questioning skills
  • Face-2-face conversations
  • Managing the phone effectively
  • Taking care of the organisation’s online image
  • Problem solving
  • Handling complaints effectively
  • Building and maintaining customer relationships

Course Format

An 8-hour course that will include a presentation together with practical examples and discussions.

 

Certification

A digital certificate of Attendance will be given at the end of the course.

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Martin Attard
Martin Attard
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Philip Gatt
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Rebecca Anne Camilleri Zammit
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Antida Scicluna
Antida Scicluna