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Customer Service Skills

Customer Care Essentials
Customer Service Skills

Course Reference: W-CSS

Duration: 8 hours

Type: *Face to Face

*Fee: €230.00

09:00-17:00

  • Two coffee breaks and a lunch break included
  • Food and refreshments provided by Malta Business School
  • At our premises in Psaila Street, Birkirkara

A strong customer care focus can be the difference between starting, nurturing and retaining customer relationships or losing customers to the competition. Through customer care essentials you can build a stronger brand and grow a positive reputation for your organisation.

Keeping customers happy means doing things right and at the right time. This means knowing exactly what your customers need, want and expect. Every single contact between your organisation and the customer is important regardless of its length or context.


 


For Corporate Enquiries:

We have launched a Corporate Package, through which your business can benefit from 6 places on any of the below workshops at a fee of €1,000 excluding VAT (discounted from €1,170), allowing you to benefit from a special rate while being able to mix and match the workshops based on the needs of your business.

Companies are able to recover up to 70% of the cost of training through the Investing in Skills Scheme. More information can be found through the following link: https://jobsplus.gov.mt/iis/iisinfo

This course is intended to sow the seeds of fundamental principles of good customer service. If you are a new employee working in a customer–facing role this course will be essential for your success. If you are an experienced employee who would like to polish and build on your skills set you will find this course to be helpful and motivating.

No Special Requirement

  • Putting the customer at the centre of your focus
  • Different types of customers & customer relationships
  • First image
  • Communication skills
  • Listening and questioning skills
  • Face-2-face conversations
  • Managing the phone effectively
  • Taking care of the organisation’s online image
  • Problem solving
  • Handling complaints effectively
  • Building and maintaining customer relationships

Course Format

An 8-hour course that will include a presentation together with practical examples and discussions.

 

Certification

A certificate of Attendance will be given at the end of the course.

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Testimonials

I definitely recommend this learning and growing experience to anyone who wants to take the next step in their career and, or, grow as a person.
Andre Vassallo
Andre Vassallo
The Henley MBA has aided my development within the management spectrum.
Jean Carl Grech
Jean Carl Grech
“Besides having the support of an amazing cohort, the Malta Business School was with us every step of the way to ensure we do not fall behind, and to succeed in our learning journey.”
Hubert Debono
Hubert Debono
“I would recommend to prospective students not to leave it as long as I had to embark on a journey like this. Jump right in!”
Matthew J. Mercieca
All staff members at MBS are very helpful with a common point in mind; to help you achieve a better future!
Martin Attard
Martin Attard
I will recommend MBS to all students who have several years of work experience, but would like to obtain a qualification
Philip Gatt
Philip Gatt