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Conflict Management

Conflict Management
Conflict Management

Course Reference: SC-CM

Duration: 8 hours

Type: *Face to Face

*Fee: €284.00

Conflict is a normal part of working together, and when conflict inevitably happens, steering your team through the situation helps you to become a better leader. Conflict should be addressed quickly and in the right way. This course will enable you to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy.

In most cases, angry people are screaming to be heard. They want to be valued, loved, and listened to. They want to feel important but cannot express themselves constructively. With the right attitude and knowledge, it is possible to get past these insecurities and reach an understanding. This course will guide you through techniques to be able to settle disputes quickly and peacefully for the benefit of everyone involved.


If you are leading or working in a team and would like to be able to deal with conflict professionally, join this programme and discuss how you can manage conflict with the least damage to relationships.


No Special Requirements

  • Common causes of conflict
  • Positive effects of conflict
  • Conflict management styles
  • A look at different approaches to resolve conflict
  • Handling difficult conversations
  • Skills to avoid unnecessary conflict

Course Format

An 8-hour course that will include a presentation together with practical examples and discussions.



A digital certificate of Attendance will be given at the end of the course.


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“I was lucky enough to be part of a fantastic learning team, with whom I developed an unbreakable bond. I was also fortunate enough to be in a cohort of genuinely gifted people, each and every one with a different story but with a common end goal, that of achieving this MBA.”
Hannah Flynn
“Every module’s completion provided a boost in self-confidence, as we were exposed to different academic and practical tools and perspectives from peers in diverse industries.”
Chris Fenech
“Norman is very welcoming. He immediately made me feel that I can express myself and not keep everything to myself, and he is very informative. Even in his portfolio there are big companies involved and his experience in this sector of work is very vast”
Joseph Saliba
“I am also following the Certificate in Project Management course, the one of the three months. I used this workshop as a starter to the course that would help me, and it pushed me to take a step forward for myself and my career.”
Wayne Camilleri Psaila
“As an experience so far, we are very satisfied, we are having fun as it is very interactive. How the knowledge is provided by Annette is very good. I’m quite satisfied.”
James Attard
“The experience was amazing. Definitely. I definitely will look into her and am hoping that she could be my mentor.”
Simona Gelevska