Course Reference: SC-CM
Conflict is a normal part of working together, and when conflict inevitably happens, steering your team through the situation helps you to become a better leader. Conflict should be addressed quickly and in the right way. This course will enable you to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy.
In most cases, angry people are screaming to be heard. They want to be valued, loved, and listened to. They want to feel important but cannot express themselves constructively. With the right attitude and knowledge, it is possible to get past these insecurities and reach an understanding. This course will guide you through techniques to be able to settle disputes quickly and peacefully for the benefit of everyone involved.
If you are leading or working in a team and would like to be able to deal with conflict professionally, join this programme and discuss how you can manage conflict with the least damage to relationships.
No Special Requirements
- Common causes of conflict
- Positive effects of conflict
- Conflict management styles
- A look at different approaches to resolve conflict
- Handling difficult conversations
- Skills to avoid unnecessary conflict
An 8-hour course that will include a presentation together with practical examples and discussions.
A digital certificate of Attendance will be given at the end of the course.