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Conflict Management
Conflict Management

Course Reference: W-CM

Duration: 8 hours

Type: In Person

*Fee: €300

24th July 2024 09:00-17:00

This workshop is designed to equip you with essential conflict management skills to better manage and resolve conflicts in the workplace.

Through engaging activities and real-life scenarios, participants will learn to identify, manage and resolve conflicts effectively, promoting a more positive and productive work environment.

By the end of the interactive workshop, participants will have a valuable tool kit of practical strategies and techniques to turn conflict into collaboration.

This workshop is spilt into 4 parts, all delivered on the same day. These are broken down below:

Session 1: Understanding Workplace Conflict 

  • The nature of conflict
  • Types of conflict in the workplace
  • Sources of conflict
  • Conflict – the challenges and the opportunities
  • Personal conflict styles

Session 2: Conflict Management Skills

  • Conflict situations and the role of EI
  • Active and effective listening skills.
  • Clear and assertive communication
  • Creating win-win outcomes

Session 3: Conflict Resolution Strategies and Techniques 

  • Conflict resolution models and frameworks
  • Root cause analysis
  • Problem-solving strategies
  • Managing the mediation process

Session 4: Action Planning

  • Planning conflict resolution meetings
  • Developing action plans for moving forward
  • Self-assessment and reflection on further development needs


A Certificate of Attendance will be provided after completion of the workshop.

If you are leading or working in a team and would like to be able to deal with conflict professionally, join this programme and discuss how you can manage conflict with the least damage to relationships.


No Special Requirements

  • Common causes of conflict
  • Positive effects of conflict
  • Conflict management styles
  • A look at different approaches to resolve conflict
  • Handling difficult conversations
  • Skills to avoid unnecessary conflict

Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

  • Two coffee breaks and a lunch break included
  • Food and refreshments provided by Malta Business School
  • At our premises in Psaila Street, Birkirkara

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