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Conflict Management
Conflict Management

Course Reference: W-CM

Duration: 8 hours

Type: In Person

*Fee: €300

09:00-17:00 – Start Date: To Be Announced 

This workshop is designed to equip you with essential conflict management skills to better manage and resolve conflicts in the workplace.

Through engaging activities and real-life scenarios, participants will learn to identify, manage and resolve conflicts effectively, promoting a more positive and productive work environment.

By the end of the interactive workshop, participants will have a valuable tool kit of practical strategies and techniques to turn conflict into collaboration.

Funding Available

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This workshop is spilt into 4 parts, all delivered on the same day. These are broken down below:

Session 1: Understanding Workplace Conflict 

  • The nature of conflict
  • Types of conflict in the workplace
  • Sources of conflict
  • Conflict – the challenges and the opportunities
  • Personal conflict styles

Session 2: Conflict Management Skills

  • Conflict situations and the role of EI
  • Active and effective listening skills.
  • Clear and assertive communication
  • Creating win-win outcomes

Session 3: Conflict Resolution Strategies and Techniques 

  • Conflict resolution models and frameworks
  • Root cause analysis
  • Problem-solving strategies
  • Managing the mediation process

Session 4: Action Planning

  • Planning conflict resolution meetings
  • Developing action plans for moving forward
  • Self-assessment and reflection on further development needs

Certification

A Certificate of Attendance will be provided after completion of the workshop.

If you are leading or working in a team and would like to be able to deal with conflict professionally, join this programme and discuss how you can manage conflict with the least damage to relationships.

 

No Special Requirements

  • Common causes of conflict
  • Positive effects of conflict
  • Conflict management styles
  • A look at different approaches to resolve conflict
  • Handling difficult conversations
  • Skills to avoid unnecessary conflict

Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

  • Two coffee breaks and a lunch break included
  • Food and refreshments provided by Malta Business School
  • At our premises in Psaila Street, Birkirkara

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Testimonials

Bachelor in Business and Management

“Throughout the program, I faced several challenges, but the support from the school and the Academic Team was exceptional. Their guidance and encouragement helped me overcome these obstacles and remain focused on my goals.”

Stephania Dimech
Henley Executive MBA

“Applying what I learned in the MBA program to my role at work has been incredibly rewarding. I have been able to implement sustainable practices within my organisation, driving initiatives that promote eco-friendly tourism while enhancing visitor experiences. The skills and insights gained from Henley have empowered me to lead with confidence and make informed decisions that positively impact both the environment and the community.”

Oswin Farrugia
Henley Executive MBA

“The Henley MBA emphasises that even when one reaches high positions in business, one still needs to remain humble, genuine, and willing to listen to others.”

Stephen Vella Lanzon
Henley Executive MBA

“While pursuing my MBA, I was able to build a profound sense of managerial maturity and leadership abilities in order to better carry out my tasks and overcome the challenges that I face on a daily basis. The dissertation I wrote was stimulating because it allowed me to acquire valuable techniques and perspectives, as well as to broaden my awareness of the industry I work in.”

Matthew Muscat
Henley Executive MBA

“Apart from a great sense of accomplishment of being able to receive an MBA degree from one of the most prestigious business schools in the world, it is the new professional knowledge, networking, personal growth, and self-realisation that makes this distinguished course worthwhile.”

Aliya Noor
Henley Executive MBA

“A heartfelt thanks to the staff of Malta Business School for ensuring the smooth running of the programme and for always supporting us in times of need. Furthermore, I wish to show my gratitude towards Henley’s tutors, who through their professional standards and dedication, ensure the delivery of such an excellent programme.”

Terence Farrugia