Course Reference: SC-CS
Learn about different communication skills, and how to attain them to achieve success when communicating with different audiences and in different settings. Good communications skills will positively affect your relationship with superiors, colleagues, and staff members, putting you in a better position to obtain a promotion, develop stronger relationships, or make a good first impression when applying for a job.
Whatever industry you work in, effective communication skills will help you to convey the right message over different channels such as when using email, social media, phone, or in-person face-to-face conversations. This course aims to build up your confidence to be able to keep a smooth conversation going without escalating in either an argument or in tears. As a good communicator, you can tackle a disagreement with your superior or colleague but at the same time show them respect, use a firm but friendly tone of voice without appearing arrogant or aggressive, and use listening skills to reply in an appropriate way.
This course is aimed at people who would like to improve their confidence when communicating. Professionals who engage in conversations with customers, suppliers or colleagues will particularly benefit from this course.
No Special Requirement
- Building confidence in your own abilities
- The art of pleasant conversation
- Starting and closing conversations
- Summarizing key points
- Selecting the appropriate language according to the audience
- Listening skills
- Questioning techniques for different situations
- Use of tonality and inflection
- Body language techniques
- Using positive language
- Elevator pitch techniques
- Handling objections – disagreeing without arguing
- Emotional Intelligence
An 8-hour course that will include a presentation together with practical examples and discussions.
A digital certificate of Attendance will be given at the end of the course.