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Communication Skills
Communicating with Confidence

Course Reference: W-CWC

Duration: 8 hours

Type: In Person

*Fee: €300

09:00-17:00 – Start Date: To Be Announced 

Effective communication skills are key to success in all aspects of our personal and professional life. Confident communicators express themselves clearly, using a range of communication styles and approaches to ensure that they understand others while getting their message across clearly in a way that fosters positive relationships.

This empowering workshop is designed to help participants build confidence in their communication in different contexts and settings. Through case studies, role plays and collaborative activities, participants will learn what it takes to be a successful communicator and practice approaches and strategies to communicate confidently and clearly with others in different situations. Participants will leave the workshop with strengthened communication skills and equipped to deal confidently with different communication scenarios.

Funding Available

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This workshop is spilt into 3 parts, all delivered on the same day. These are broken down below:

Session 1: The Nature of Communication

  • Explore the dimensions of verbal, non-verbal, and para-verbal communication.
  • Understanding confidence in communication
  • Identifying and overcoming barriers: common obstacles and strategies to overcome them

Session 2: Harnessing Emotional Intelligence for Positive Interactions

  • Use emotional awareness to enhance communication.
  • Knowing your audience and meeting their needs: audience analysis techniques
  • Effective message delivery

Session 3: Getting Your Message Across

  • Techniques to ensure your message is clear and impactful
  • Active listening skills
  • Troubleshooting difficult communication situations: strategies to handle and resolve challenging communication scenarios.

Certification

A Certificate of Attendance will be provided after completion of the workshop.

This course is aimed at people who would like to improve their confidence when communicating. Professionals who engage in conversations with customers, suppliers or colleagues will particularly benefit from this course.

No Special Requirement

Refer to the Course Information tab for key content that will be covered during this workshop.


Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

  • Two coffee breaks and a lunch break included
  • Food and refreshments provided by Malta Business School
  • At our premises in Psaila Street, Birkirkara

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Testimonials

Bachelor in Business and Management

“Throughout the program, I faced several challenges, but the support from the school and the Academic Team was exceptional. Their guidance and encouragement helped me overcome these obstacles and remain focused on my goals.”

Stephania Dimech
Henley Executive MBA

“Applying what I learned in the MBA program to my role at work has been incredibly rewarding. I have been able to implement sustainable practices within my organisation, driving initiatives that promote eco-friendly tourism while enhancing visitor experiences. The skills and insights gained from Henley have empowered me to lead with confidence and make informed decisions that positively impact both the environment and the community.”

Oswin Farrugia
Henley Executive MBA

“The Henley MBA emphasises that even when one reaches high positions in business, one still needs to remain humble, genuine, and willing to listen to others.”

Stephen Vella Lanzon
Henley Executive MBA

“While pursuing my MBA, I was able to build a profound sense of managerial maturity and leadership abilities in order to better carry out my tasks and overcome the challenges that I face on a daily basis. The dissertation I wrote was stimulating because it allowed me to acquire valuable techniques and perspectives, as well as to broaden my awareness of the industry I work in.”

Matthew Muscat
Henley Executive MBA

“Apart from a great sense of accomplishment of being able to receive an MBA degree from one of the most prestigious business schools in the world, it is the new professional knowledge, networking, personal growth, and self-realisation that makes this distinguished course worthwhile.”

Aliya Noor
Henley Executive MBA

“A heartfelt thanks to the staff of Malta Business School for ensuring the smooth running of the programme and for always supporting us in times of need. Furthermore, I wish to show my gratitude towards Henley’s tutors, who through their professional standards and dedication, ensure the delivery of such an excellent programme.”

Terence Farrugia