Effective communication skills are key to success in all aspects of our personal and professional life. Confident and assertive communicators express themselves clearly, using a range of communication styles and approaches to ensure they understand others while getting their message across in a way that fosters positive relationships.

This empowering workshop is designed to help participants build confidence and assertiveness in their communication across different contexts and settings.  Through case studies, role plays and collaborative activities, participants will learn what it takes to be a successful communicator and practice approaches and strategies to communicate confidently and clearly with others in different situations. Participants will leave the workshop with strengthened communication skills and equipped to deal confidently with different communication scenarios.

This workshop is spilt into 3 parts, all delivered on the same day. These are broken down below:

Session 1: The Nature of Communication

• Explore the dimensions of verbal, non-verbal, and para-verbal communication.
• Understanding confidence in communication
• Identifying and overcoming barriers: common obstacles and strategies to overcome them

Session 2: Harnessing Emotional Intelligence for Positive Interactions

• Use emotional awareness to enhance communication.
• Knowing your audience and meeting their needs: audience analysis techniques
• Effective message delivery

Session 3: Getting Your Message Across

• Techniques to ensure your message is clear and impactful
• Active listening skills
• Troubleshooting difficult communication situations: strategies to handle and resolve challenging communication scenarios.

Certification

A Certificate of Attendance will be provided after completion of the workshop.

This course is aimed at people who would like to improve their confidence when communicating. Professionals who engage in conversations with customers, suppliers or colleagues will particularly benefit from this course.

No Special Requirement

Refer to the Course Information tab for key content that will be covered during this workshop.

Course Format

An 8-hour workshop that will include a presentation together with practical examples, exercises and discussions

• Two coffee breaks and a lunch break included
• Food and refreshments provided by Malta Business School
• At our premises in Psaila Street, Birkirkara