This module will provide learners with an understanding of how organizations communicate internally and externally. Learners will learn how information and knowledge is communicated, a range of issues that impact on communication, and barriers to effective communication within organizations. By the end of this module, learners will be able to carry out a communications audit and create a plan to improve personal and organizational communication within an organisation.

Tutors
Our tutors have excellent experience within their field of expertise as well as the necessary academic background. You will receive a high-quality delivery in a participative environment. You will be engaged in discussions, activities, case studies, presentations and group work creating a bond between you and other students that forges friendships and a new network of professionals.

Assessment
There are no exams on this programme. The method of assessment to attain this award is based on different methods such as preparing a portfolio of work, building a reflective journal, writing an assignment, and others. The assignment brief is available to you in good time so that you can organise and plan your study time accordingly week by week. You will be guided through the assessment requirements, and you will also receive ongoing feedback throughout the course of studies.

Sessions
Delivery of sessions are held in the evenings (typically starting at 17:30 hours) on different weekdays and according to the timetable of the modules. There is also the possibility of a few Saturday morning sessions.

Opportunities for further studies
Upon successful completion of this Award, you can:

• Take up the opportunity to follow other Awards in different areas of business and management, or
• Follow the Certificate in Business and Management (30 ECTS), and
• This Certificate programme will also lead you to further studies.

This award is designed for:

• Adult learners who want to have an immersive learning experience in this area.
• Working professionals, who have been working for a number of years, and who would like to acquire competencies, knowledge and skills in this area of business and management.
• Prospective learners, who already have a Level 4 and/or a Level 5 qualification, and who would like to challenge themselves within this area of business and management, to further develop their expertise.

The entry requirements are:

• Three MQF/EQF Level 4 individual single subject qualifications and at least 18 years of age.

or

• One MQF/EQF Level 4 qualification of at least 120 ECTS, or equivalent and at least 18 years of age.

or

• A minimum of 2 years of relevant work experience and at least 24 years of age.

or

• The MATSEC Matriculation Certificate. This comprises 6 subjects, and include passes in a language, a science subject, a humanistic subject, and a pass in the subject ‘Systems of Knowledge’. Two of the 6 subjects must be at an Advanced Level, three of the subjects must be at an Intermediate Level and a pass at the ‘Systems of Knowledge’ subject.
• A pass (at least Grade 5 of better) in the Secondary Education Certificate examinations in the following subjects: English language, Mathematics, and one other subject.

Other equivalent (international) qualifications will be considered on a case-by-case basis.

All learners must have proficiency in the English language (evidence of use of the English language at work, 0-level pass in the English language, English as the national language or mother tongue, or other equivalent foreign qualifications equating to Common European Framework (at B2), such as IELTS (overall score of 6.0 with no element less than 5.5), Cambridge English (overall score of 169 with minimum scores of 162), TOEFL (at 72) and others).

Competences:

• Comparatively assess the different communication approaches used within organisations to share information and knowledge
• Create and justify an organisational communications improvement plan
• Carry out a communications audit within an organization and make relevant recommendations
• Analyse their own communication through the application of at least 2 theories of interpersonal communication

Knowledge:

• The main communication models (such as Berlo’s, Interactional, Interactive, and Transactional models), theories (including Weber’s Classical Organisational and Deetz’ Managerialism) and approaches (such as in/formal, verbal/non-verbal, and Network Analysis)
• The types of, and differences between a range of communication channels (oral and written) including technology-enabled media and platforms
• The key stakeholders, within different organisations, and the different types of information and knowledge they require
• The benefits, challenges, and solutions (problem solving) for technology enabled media and platforms

Skills:

Applying knowledge and understanding

• Effectively utilise a range of traditional and virtual communication channels and media
• Thoughtfully examine the impact of policies and procedures on communication processes within organisations
• Critically consider potential barriers to effective communication within and between organisations
• Apply effective strategies to overcome communication barriers in the workplace

Judgement skills and critical abilities

•  Analyse and resolve issues that have an impact on organisational communications
• Evaluate in context the role of technology on communication processes
• Evaluate critically how organisational communication is influenced by the values and culture of the organisation
• Develop and promote effective interpersonal communication at the workplace

Module specific communication skill

• Carry out meaningfully a communications audit within an organisation
• Develop and promote effective interpersonal communication at the workplace

Module specific learner skills

• Assess and reflect on the effectiveness of their own communication skills
• Ask for, evaluate, and act upon feedback from others on their own interpersonal communication skills
• Create a personal development plan to improve their own communication skills

Terms & Conditions apply, talk to us for further detail on this programme.