Micro-Credential – Starting on the 14th April 2025

• Weekday: Mondays
• Time: 5:30 – 8:30 pm

This module will provide learners with an understanding of the operations function within business organisations within both the manufacturing and services industries. Learners will gain knowledge of concepts, functions and processes related to operations management.

By the end of module, learners will be able to identify and analyse the impact that operations have on the overall business performance.

Assessment

• No Exams, just practical learning – This programme is assessed through engaging and hands-on methods.
• Assessment Breakdown – 10% Participation, 70% Assignment and 20% Portfolio. 
• Plan ahead with ease – The assignment brief is provided in advance, allowing you to manage your study time effectively.
• Guidance every step of the way – You will receive continuous support and feedback to help you succeed throughout the course.

Tutors
Our tutors combine extensive real-world experience with strong academic backgrounds, delivering practical insights and industry expertise to enhance your learning.

Opportunities for further studies
Upon successful completion of this Award, you can:

• Take up the opportunity to follow other Awards in different areas of business and management, or
• Follow the Certificate in Business and Management (30 ECTS), and it will also lead you to further studies.

This award is designed for:

• Adult learners looking for an immersive learning experience in this field.
• Working professionals, who have been working for a number of years, and seeking to enhance their competencies, knowledge and skills in business and management.
• Prospective learners, who already have a Level 4 and/or a Level 5 qualification, and who would like to challenge themselves within this area, to further develop their expertise.

The entry requirements are:

• Three MQF/EQF Level 4 individual single subject qualifications and at least 18 years of age.

or

• One MQF/EQF Level 4 qualification of at least 120 ECTS, or equivalent and at least 18 years of age.

or

• A minimum of 2 years of relevant work experience and at least 21 years of age.

or

• The MATSEC Matriculation Certificate. This comprises 6 subjects, and include passes in a language, a science subject, a humanistic subject, and a pass in the subject ‘Systems of Knowledge’. Two of the 6 subjects must be at an Advanced Level, three of the subjects must be at an Intermediate Level and a pass at the ‘Systems of Knowledge’ subject.
• A pass (at least Grade 5 of better) in the Secondary Education Certificate examinations in the following subjects: English language, Mathematics, and one other subject.

Other equivalent (international) qualifications will be considered on a case-by-case basis.

All learners must have proficiency in the English language (evidence of use of the English language at work, 0-level pass in the English language, English as the national language or mother tongue, or other equivalent foreign qualifications equating to Common European Framework (at B2), such as IELTS (overall score of 6.0 with no element less than 5.5), Cambridge English (overall score of 169 with minimum scores of 162), TOEFL (at 72) and others).

Competences:

• Analyse in depth the impact of operations on business performance
• Evaluate the impact of operations management on business performance
• Critically review operation processes in an organisation with a view to making recommendations for enhanced effectiveness and efficiency
• Appraise a range of performance measures, used across businesses, to measure operational productivity, employee engagement, and customer satisfaction

Knowledge:

• The role and function of operations in business organisations (such as cost reduction, efficiency of resources including people, employee engagement, operational productivity, management and re-use of waste)
• The similarities and differences between operations of business organisations, operating in different industries, such as manufacturing and services (such as tangible vs intangible operations, capital vs labour, longer vs short response time, low vs high customer contact, customisation vs strandardised product or service, forecasting and staying competitive)
• The function and differences between input and output processes

Skills:

Applying knowledge and understanding

• Examine in detail the function of operations in business organisations operating in different industries
• Critique a range of input and output processes used in different business organisations
• Effectively apply a workflow diagram to a process including use of relevant resources, different tasks that need to be achieved, accountability and roles for each step of the process
• Appropriately review the characteristics (such as consistency and timelines) of a good supply chain

Judgement skills and critical abilities

• Examine how operations contribute to customer satisfaction and a positive business image

Module-Specific Communication Skills

• Use relevant and appropriate terminology when discussing and exchanging views in a business context.
• Communicate and articulate their ideas clearly in writing and orally

Module-Specific Learner Skills

• Review performance measures used for different components of the operations function
• Appropriately and accurately apply the Harvard referencing system.
• Acknowledge all sources of information
• Individually carry out further research in this area

Module-Specific Digital Skills and Competences

• Search, gather, communicate and share related information using digital resources
• Identify reliable, authoritative, and current digital sources

Terms & Conditions apply, talk to us for further detail on this programme.