Conflict is a normal part of working together, and when conflict inevitably happens, steering your team through the situation helps you to become a better leader. Conflict should be addresses quickly and in the right way. This course will enable you to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy.
Creativity & Problem-Solving
This Creativity and Problem-Solving course provides you with an overview of the different methods and tools available for generating ideas and solving problems. The working of the brain and what helps or hinders creativity is discussed. Different techniques are presented in detail and tested on practical problems during the session.
Customer Care Essentials
Keeping customers happy means doing things right and at the right time. This means knowing exactly what your customers need, want and expect. Every single contact between your organisation and the customer is important regardless of its length or context.
Effective Time Management
To get the most out of life and reduce stress, you need to manage your time effectively. Our hands-on course will help you look critically at your day and identify where your time is going. When you manage your time, you become more effective and efficient both at work and at home.
Finance Made Easy
This course covers the basic principles of accounting and costing, while setting the scene for the understanding of financial statements and investment, while identifying related problems. As a result, participants will be better equipped for decision making.
Giving and Receiving Feedback
In many daily situations, it is normal to have different points of view that if not expressed clearly, could result in misunderstandings or arguments. The importance of giving and receiving feedback properly is a crucial skill not only for managers but for all employees at the workplace, irrespective of whether they are dealing with external clients or fellow colleagues.
This programme will challenge you to become a better leader. You shall achieve more awareness about who you are as a leader, and insights into what your strengths and areas for improvement are. Through interactive soul-searching discussions, activities and case studies you will be required to reflect and analyse your leadership skills.
Managing Your Work-life Balance
This programme will focus on you and your personal and professional situation. Through reflective activities and discussions, you will look at your current work-life balance, identify areas for improvement, and look at ways that you can manage the demands on yourself in realistic and practical ways for a better quality of life.
Skilled negotiators get more for their side and manage to provide the other side with the best deal as well. Whether you are negotiating salary conditions, a supply contract, buying a home or a car, or even discussing where to go for dinner, you are frequently negotiating. Learn the skills of getting a larger share of a bigger pie, and still keep everyone happy with the results.
Professionals who work in sales, marketing, administration or customer service will find this course useful. It enables professionals to improve their written English skills through professional correspondence which is clear and effective, while also improving accuracy during conversations in the English language.
This course will equip participants with tools to master the skills of planning, executing and concluding the work of a team according to time schedules and specified costs. This course is designed for individuals whose primary role is not project management, but who need to manage projects on an ad hoc basis.
Reducing and Preventing Stress
This programme focuses on you and aims to provide you with a practices and techniques that you can apply in your daily life that will contribute towards a reduced stress which in turn means a healthier and happier lifestyle.
Sales Techniques is a practical training programme that provides you with essential techniques and soft skills to become successful at influencing people. You will learn how to boost your power of persuasion and get an insight into the most effective behaviours that make people want to buy.
Starting Your Own Business
Starting your own business can be a stressful but exciting choice which needs your time and focus. This course will give a good overview of what is expected from you if you want to succeed, and what you could expect in return. It also highlights in the importance of dealing with risk, and with failure if it happens.
Strategic Digital Marketing
This course will equip participants with the essential knowledge and skills needed to plan, implement and monitor effective digital marketing campaigns by using the latest digital tools and social media platforms. The course is aimed at individuals who are already involved in marketing projects but who have limited experience in the use of digital platforms.