Focusing on Customer Relationships

This course focuses on building stronger relationships with your customers to create loyalty, which is time and effort well invested. Consistently good customer experiences helps build a strong brand awareness from the moment customers interact with the organisation.

Outline

The context
Building trust and rapport
Active listening skills
Improving communication
The use of language
Questioning techniques
The decision maker
The decision making process
Responsibilities prior to, and post, sale
Different types of customers and customer relationships
Dealing with customer complaints
Maintaining your customers

Recommended Background

This course is aimed at professionals who already work in customer facing positions and who need to refresh and sharpen their techniques when managing client relationships so as to maintain strong bonds leading to further potential business.

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2020

Watch this space.

For more information about the

Focusing on Customer Relationships course

please contact us on sales@mbs.edu.mt or call on 21311326