Customer Care Essentials - Malta Business School
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Customer Care Essentials

Keeping customers happy means doing things right and at the right time. This means knowing exactly what your customers need, want and expect. Every single contact between your organisation and the customer is important regardless of its length or context.


  • Putting the customer at the centre of your focus
  • Different types of customers & customer relationships
  • First image
  • Communication skills
  • Listening and questioning skills
  • Face-2-face conversations
  • Managing the phone effectively
  • Taking care of the organisation’s online image
  • Problem solving
  • Handling complaints effectively
  • Building and maintaining customer relationships

Recommended Background

This course is intended to sow the seeds of fundamental principles of good customer service. It is essential for new employees working in customer–facing roles and it is also helpful for experienced employees to polish and build on their skills set.


Certificate of Attendance


No Special Requirement

Courses will be planned for 2020.

Watch this space.

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For more information about the

Customer Care Essentials course

please contact us on or call on 21311326.