This course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
The importance of projecting a good first image Working with both internal and external customers Tools to improve communication skills Developing sound listening skills and building awareness
This course is aimed at people who already work in the customer service industry whether over the phone, online or people-facing and for those would like to embark on a career in customer care.
A 3-hour course that will include practical examples and discussions with a focus on personal development and people skills.
Certificate of Attendance
No Special Requirements
Courses will be planned for 2020.
Watch this space.
For more information about the
Customer Care Skills for Client-facing Teams Course
please contact us on firstname.lastname@example.org or call on 21311326.