Malta Business School
This course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
Outline
The importance of projecting a good first image Working with both internal and external customers Tools to improve communication skills Developing sound listening skills and building awareness
Recommended Background
This course is aimed at people who already work in the customer service industry whether over the phone, online or people-facing and for those would like to embark on a career in customer care.
Course Format
A 3-hour course that will include practical examples and discussions with a focus on personal development and people skills.
Certification
Certificate of Attendance
Requirements
No Special Requirements
Courses will be planned for 2020.
Watch this space.
For more information about the
Customer Care Skills for Client-facing Teams Course
please contact us on sales@mbs.edu.mt or call on 21311326.
