Customer Care – Dealing with Difficult Clients

The Customer Care – Dealing with difficult clients course is aimed at people who already work in customer service or who would like to embark on a career in customer care.

Outline

Types of complainers and how to respond effectively
A customer care complaint procedure
What to do if your customer is about to explode!
Why should you seek complaints?

Recommended Background

This course is aimed at people who already work in customer service or who would like to embark on a career in customer care.

Course Format

A 3-hour course that will include a presentation together with practical examples and discussions.

Duration

3 hours

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2020.

Watch this space.

For more information about the

Customer Care – Dealing with Difficult Clients course

please contact us on sales@mbs.edu.mt or call on 21311326.