The Customer Care – Dealing with difficult clients course is aimed at people who already work in customer service or who would like to embark on a career in customer care.
- Types of complainers and how to respond effectively
- A customer care complaint procedure
- What to do if your customer is about to explode!
- Why should you seek complaints?
This course is aimed at people who already work in customer service or who would like to embark on a career in customer care.
A 3-hour course that will include a presentation together with practical examples and discussions.
Certificate of Attendance
No Special Requirements
Courses will be planned for 2020.
Watch this space.
For more information about the
Customer Care – Dealing with Difficult Clients course
please contact us on firstname.lastname@example.org or call on 21311326.