The Customer Care – Dealing with difficult clients course is aimed at people who already work in customer service or who would like to embark on a career in customer care.
Outline
- Types of complainers and how to respond effectively
- A customer care complaint procedure
- What to do if your customer is about to explode!
- Why should you seek complaints?
Recommended Background
This course is aimed at people who already work in customer service or who would like to embark on a career in customer care.
Course Format
A 3-hour course that will include a presentation together with practical examples and discussions.
Duration
3 hours
Certification
Certificate of Attendance
Requirements
No Special Requirements
Courses will be planned for 2021.
Watch this space.
For more information about the
Customer Care – Dealing with Difficult Clients course
please contact us on sales@mbs.edu.mt or call on 21311326.