Conflict Management

Conflict is a normal part of working together, and when conflict inevitably happens, steering your team through the situation helps you to become a better leader. Conflict should be addresses quickly and in the right way. This course will enable you to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy.

Outline

Common causes of conflict
Positive effects of conflict
Conflict management styles
A look at different approaches to resolve conflict
Handling difficult conversations
Skills to avoid unnecessary conflict

Recommended Background

If you are leading or working in a team and would like to be able to deal with conflict professionally join this programme and discuss how you can manage conflict with the least damage to relationships. Your learning experience will take place in a relaxed but professional online environment so you will be 100% sure that you will be given individual attention.

Course Format

An 8-hour course that will include a presentation together with practical examples and discussions.

Duration

8 hours

Certification

A digital certificate of Attendance will be given at the end of the course.

Requirements

No Special Requirements

Courses will be planned for 2021.

Watch this space.

For more information about the

Conflict Management course

please contact us on sales@mbs.edu.mt or call on 21311326.