Short Courses - Malta Business School
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Short Courses

Focusing on Customer Relationships

This course focuses on building stronger relationships with your customers to create loyalty, which is time and effort well invested. Consistently good customer experiences helps build a strong brand awareness from the moment customers interact with the organisation.

Date: Wednesday 17th July 2019 – Time: 09:00 – 16:30 hours

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Advanced Digital Marketing

This course will equip participants with the essential knowledge and skills needed to plan, implement and monitor effective digital marketing campaigns by using the latest digital tools and social media platforms. The course is aimed at individuals who are already involved in marketing projects but who have limited experience in the use of digital platforms.

Date: Thursday 18th July 2019 – Time: 09:00 – 16:30 hours

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Professional English Writing Skills

Professionals who work in sales, marketing, administration or customer service will find this course useful. It enables professionals to write clear and effective emails, letters and proposals while improving accuracy.

Date: Tuesday 23rd July 2019 – Time: 09:00 – 16:30 hours

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Project Management

This course will equip participants with tools to master the skills of planning, executing and concluding the work of a team according to time schedules and specified costs. This course is designed for individuals whose primary role is not project management, but who need to manage projects on an ad hoc basis.

Date: Monday 29th July 2019 – Time: 09:00 – 16:30 hours

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Customer Care Essentials

Emotional skills have become essential when dealing with customers to add value and nurture loyalty towards the brand or organisation. This course enables participants to review essential skills of customer care, as well as, to work towards consolidating organisational customer care aims and values.

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Managing Time Effectively

To get the most out of life and reduce stress, you need to manage your time effectively. Our hands-on course will help you look critically at your day and identify where your time is going. When you manage your time, you become more effective and efficient at work and at home, and thus obtain a better work-life balance.

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Public Speaking and Presentation Techniques

Public SpeakingPublic speaking and presenting in front of audiences is one of the most feared situations for many. Yet it is considered a vital skill for career improvement. In this course participants will learn what their ideal public speaking style for maximum impact is, sharpen their planning skills, and thus improve their presentation abilities at the delivery stage. As a result, they will be able to communicate effectively with large groups, as well as participate in management meetings more effectively. This course is aimed at team leaders and managers who need to refresh and apply key public speaking principles.

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Business Planning for Managers

Business Planning for ManagersThe Business Planning for Managers course covers business planning concepts and their importance, along with an understanding of how to structure a business plan, how to evaluate business opportunities, how to assess the possibilities of the business idea while also assessing individual needs, and building the related sub-plans that any good business plan should include.

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Business Planning Tools

Business Planning ToolsThis course will enable participants to be aware of, and apply, core business models and frameworks within their institution. They will also be able to apply business models to improve overall performance in their respective departments or teams.

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Communicating Assertively

Communicating AssertivelyThis course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations.

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Conflict Management

Conflict ManagementThis course enables participants to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy.

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Creativity & Problem Solving

The Creativity and Problem Solving course provides you with an overview of the different methods and tools available for generating ideas and solving problems. The working of the brain and what helps or hinders creativity is discussed. At least three techniques are presented in detail and tested on practical problems during the session.

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Customer Care – Dealing with Difficult Clients

Customer Care Dealing Difficult ClientsThe Customer Care – Dealing with difficult clients course is aimed at people who already work in customer service or who would like to embark on a career in customer care.

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Customer Care – Front Office Skills

Customer CareThe Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.

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Customer Care skills for Client-Facing teams

Customer Care Skills for Client-Facing TeamsThis course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.

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Finance for the non-financial Executive

Finance for the non-financial executiveThis course covers the basic principles of accounting and costing, while setting the scene for the understanding of financial statements and investment, and identifying related problems. As a result, participants will be better equipped for decision making.

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HR Management

HR ManagementParticipants become more aware of how members of their team work together and how they can lead their team in a more effective manner. Participants will become aware of various HR functions and be better able to lead as well as motivate their team.

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Improving your Job Application

Improving your Job ApplicationThis course will enable participants to identify ways of improving their CV and job application letter and how to improve their professional self-promotion.

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Leadership Skills

Leadership Skills CourseParticipants will be able to identify and relate to leadership components, while gaining tools to motivate and inspire their teams.

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Managing People

Managing PeopleParticipants become more aware of how members of their team work together and how they can lead their team in a more effective manner. Various HR functions will be discussed.

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Starting Your Own Business

Starting your Own BusinessStarting your own business is a stressful choice but once settled it is a good career. This choice needs your time and focus. The starting your own business course will help you understand how to start and what is expected from you.

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The Art of Selling

The Art of SellingThis is a practical hands-on course that provides participants with essential techniques to become successful sales people. Learn how to boost the power of persuasion and get an insight into the most effective behaviours to make people want to buy and negotiate the best deals.

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