Focusing on Customer Relationships
This course focuses on building stronger relationships with your customers to create loyalty, which is time and effort well invested. Consistently good customer experiences helps build a strong brand awareness from the moment customers interact with the organisation.
Date: Wednesday 17th July 2019 – Time: 09:00 – 16:30 hours
Advanced Digital Marketing
This course will equip participants with the essential knowledge and skills needed to plan, implement and monitor effective digital marketing campaigns by using the latest digital tools and social media platforms. The course is aimed at individuals who are already involved in marketing projects but who have limited experience in the use of digital platforms.
Date: Thursday 18th July 2019 – Time: 09:00 – 16:30 hours
Professional English Writing Skills
Professionals who work in sales, marketing, administration or customer service will find this course useful. It enables professionals to write clear and effective emails, letters and proposals while improving accuracy.
Date: Tuesday 23rd July 2019 – Time: 09:00 – 16:30 hours
This course will equip participants with tools to master the skills of planning, executing and concluding the work of a team according to time schedules and specified costs. This course is designed for individuals whose primary role is not project management, but who need to manage projects on an ad hoc basis.
Date: Monday 29th July 2019 – Time: 09:00 – 16:30 hours
Customer Care Essentials
Emotional skills have become essential when dealing with customers to add value and nurture loyalty towards the brand or organisation. This course enables participants to review essential skills of customer care, as well as, to work towards consolidating organisational customer care aims and values.
Managing Time Effectively
To get the most out of life and reduce stress, you need to manage your time effectively. Our hands-on course will help you look critically at your day and identify where your time is going. When you manage your time, you become more effective and efficient at work and at home, and thus obtain a better work-life balance.
Public Speaking and Presentation Techniques
Public speaking and presenting in front of audiences is one of the most feared situations for many. Yet it is considered a vital skill for career improvement. In this course participants will learn what their ideal public speaking style for maximum impact is, sharpen their planning skills, and thus improve their presentation abilities at the delivery stage. As a result, they will be able to communicate effectively with large groups, as well as participate in management meetings more effectively. This course is aimed at team leaders and managers who need to refresh and apply key public speaking principles.
Business Planning for Managers
The Business Planning for Managers course covers business planning concepts and their importance, along with an understanding of how to structure a business plan, how to evaluate business opportunities, how to assess the possibilities of the business idea while also assessing individual needs, and building the related sub-plans that any good business plan should include.
Business Planning Tools
This course will enable participants to be aware of, and apply, core business models and frameworks within their institution. They will also be able to apply business models to improve overall performance in their respective departments or teams.
This course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations.
Creativity & Problem Solving
The Creativity and Problem Solving course provides you with an overview of the different methods and tools available for generating ideas and solving problems. The working of the brain and what helps or hinders creativity is discussed. At least three techniques are presented in detail and tested on practical problems during the session.
Customer Care – Dealing with Difficult Clients
Customer Care – Front Office Skills
The Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
Customer Care skills for Client-Facing teams
Finance for the non-financial Executive
This course covers the basic principles of accounting and costing, while setting the scene for the understanding of financial statements and investment, and identifying related problems. As a result, participants will be better equipped for decision making.
Participants become more aware of how members of their team work together and how they can lead their team in a more effective manner. Participants will become aware of various HR functions and be better able to lead as well as motivate their team.
Improving your Job Application
Starting Your Own Business
Starting your own business is a stressful choice but once settled it is a good career. This choice needs your time and focus. The starting your own business course will help you understand how to start and what is expected from you.
The Art of Selling
This is a practical hands-on course that provides participants with essential techniques to become successful sales people. Learn how to boost the power of persuasion and get an insight into the most effective behaviours to make people want to buy and negotiate the best deals.