Business English Writing Skills
Professionals who work in sales, marketing, administration or customer service will find this course especially useful. The focus will be on improving writing skills for clear and effective emails, proposals and reports.
Business Planning for Managers
The Business Planning for Managers course covers business planning concepts and their importance, along with an understanding of how to structure a business plan, how to evaluate business opportunities, how to assess the possibilities of the business idea while also assessing individual needs, and building the related sub-plans that any good business plan should include.
Business Planning Tools
This course will enable participants to be aware of, and apply, core business models and frameworks within their institution. They will also be able to apply business models to improve overall performance in their respective departments or teams.
This course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations.
Creativity & Problem Solving
The Creativity and Problem Solving course provides you with an overview of the different methods and tools available for generating ideas and solving problems. The working of the brain and what helps or hinders creativity is discussed. At least three techniques are presented in detail and tested on practical problems during the session.
Participants will be able to develop and refresh their skills to be more effective in their roles with clients, be it face to face, via email, or over the phone. This course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios.
Customer Care – Dealing with Difficult Clients
Customer Care – Front Office Skills
The Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
Customer Care skills for Client-Facing teams
The course will equip participants with the essential knowledge and skills needed to plan, implement and monitor effective digital marketing campaigns by using the latest digital tools and social media platforms.
Finance for the non-financial Executive
This course covers the basic principles of accounting and costing, while setting the scene for the understanding of financial statements and investment, and identifying related problems. As a result, participants will be better equipped for decision making.
Participants become more aware of how members of their team work together and how they can lead their team in a more effective manner. Participants will become aware of various HR functions and be better able to lead as well as motivate their team.
Improving your Job Application
Managing Time Effectively
To get the most out of life and reduce stress, managing time effectively is a must. This course will give you tools and techniques to help you to manage your time so that you become more effective and efficient at work and at home, and in that way obtain a better work-life balance.
Participants will develop their presentation skills at both the planning and delivery stages. As a result, they will be better at public speaking and be able to participate in management meetings more effectively.
Professionals who have good project management skills are highly regarded in any industry. This course will look into certain skills such as planning schedules and costs, time management and project reporting.
Starting Your Own Business
Starting your own business is a stressful choice but once settled it is a good career. This choice needs your time and focus. The starting your own business course will help you understand how to start and what is expected from you.
The Art of Selling
This is a practical hands-on course that provides participants with essential techniques to become successful sales people. Learn how to boost the power of persuasion and get an insight into the most effective behaviours to make people want to buy and negotiate the best deals.