This course focuses on building stronger relationships with your customers to create loyalty, which is time and effort well invested. Consistently good customer experiences helps build a strong brand awareness from the moment customers interact with the organisation.
- The context
- Building trust and rapport
- Active listening skills
- Improving communication
- The use of language
- Questioning techniques
- The decision maker
- The decision making process
- Responsibilities prior to, and post, sale
- Different types of customers and customer relationships
- Dealing with customer complaints
- Maintaining your customers
This course is aimed at professionals who already work in customer facing positions and who need to refresh and sharpen their techniques when managing client relationships so as to maintain strong bonds leading to further potential business.
Certificate of Attendance
No Special Requirements
Courses will be planned for 2020
Watch this space.
For more information about the
Focusing on Customer Relationships course
please contact us on firstname.lastname@example.org or call on 21311326