Focusing on Customer Relationships - Malta Business School
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NEWS

Focusing on Customer Relationships

This course focuses on building stronger relationships with your customers to create loyalty, which is time and effort well invested. Consistently good customer experiences helps build a strong brand awareness from the moment customers interact with the organisation.

Outline

  • The context
  • Building trust and rapport
  • Active listening skills
  • Improving communication
  • The use of language
  • Questioning techniques
  • The decision maker
  • The decision making process
  • Responsibilities prior to, and post, sale
  • Different types of customers and customer relationships
  • Dealing with customer complaints
  • Maintaining your customers

Recommended Background

This course is aimed at professionals who already work in customer facing positions and who need to refresh and sharpen their techniques when managing client relationships so as to maintain strong bonds leading to further potential business.

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2020

Watch this space.

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For more information about the

Focusing on Customer Relationships course

please contact us on sales@mbs.edu.mt or call on 21311326