Customer Care Essentials - Malta Business School
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Customer Care Essentials

Emotional skills have become essential when dealing with customers to add value and nurture loyalty towards the brand or organisation. This course enables participants to review essential skills of customer care, as well as, to work towards consolidating organisational customer care aims and values.

Outline

  • Different types of customers
  • Active listening skills
  • Questioning techniques
  • Communicating clearly
  • Use of body language
  • Presenting yourself
  • Customer relationships
  • Dealing with complaints
  • Emotional skills
  • Customer care principles in different scenarios

Recommended Background

This course is ideal for anyone who works in customer-facing roles and those who are looking to embark on a career in customer service.

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2020.

Watch this space.

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For more information about the

Customer Care Essentials course

please contact us on sales@mbs.edu.mt or call on 21311326.