Customer Care skills for Client-Facing teams - Malta Business School
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Customer Care skills for Client-Facing teams

This course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.

Outline

The importance of projecting a good first image Working with both internal and external customers Tools to improve communication skills Developing sound listening skills and building awareness

Recommended Background

This course is aimed at people who already work in the customer service industry whether over the phone, online or people-facing and for those would like to embark on a career in customer care.

Course Format

A 3-hour course that will include practical examples and discussions with a focus on personal development and people skills.

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2019.

Watch this space.

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For more information about the

Customer Care Skills for Client-facing Teams Course

please contact us on sales@mbs.edu.mt or call on 21311326.