The Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
- First image
- Internal and external customers
- Communication skills
- Listening skills
The Customer Care – Front Office Skills is aimed at people who already work in customer service or who would like to embark on a career in customer care.
A 3-hour course that will include a presentation together with practical examples and discussions.
Course date to be announced soon
Certificate of Attendance
No Special Requirements
Courses will be planned for 2020.
Watch this space.
For more information about the
Customer Care – Front Office Skills Course
please contact us on email@example.com or call on 21311326.