Customer Care – Front Office Skills - Malta Business School
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Customer Care – Front Office Skills

The Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.

Outline

  • First image
  • Internal and external customers
  • Communication skills
  • Listening skills

Recommended Background

The Customer Care – Front Office Skills is aimed at people who already work in customer service or who would like to embark on a career in customer care.

Course Format

A 3-hour course that will include a presentation together with practical examples and discussions.
Course date to be announced soon

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2019.
Watch this space.

Register NOW

For more information about the
Customer Care – Front Office Skills Course
please contact us on sales@mbs.edu.mt or call on 21311326.