Customer Care – Dealing with Difficult Clients - Malta Business School
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Customer Care – Dealing with Difficult Clients

The Customer Care – Dealing with difficult clients course is aimed at people who already work in customer service or who would like to embark on a career in customer care.

Outline

  • Types of complainers and how to respond effectively
  • A customer care complaint procedure
  • What to do if your customer is about to explode!
  • Why should you seek complaints?

Recommended Background

This course is aimed at people who already work in customer service or who would like to embark on a career in customer care.

Course Format

A 3-hour course that will include a presentation together with practical examples and discussions.

Duration

3 hours

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2019.

Watch this space.

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For more information about the

Customer Care – Dealing with Difficult Clients course

please contact us on sales@mbs.edu.mt or call on 21311326.