This course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations.
- The difference between confidence, assertiveness and aggression
- Communication skills – questioning, listening, tonality, inflection
- Use of body language
- Learning how to say no
- Asking for what you want without feeling uncomfortable
- How to be assertive with your boss and your boss’s boss
This course benefits participants who require effective techniques in communication and who need guidance in becoming more assertive.
This course will contain practical examples and discussions, together with a strong element of personal development.
Certificate of Attendance
No Special Requirements
Wednesday 26th February 2020
09:00 – 17:00
For more information please contact us on firstname.lastname@example.org or call on 21311326.