Communicating Assertively - Malta Business School
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Communicating Assertively

This course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations.

Outline

  •  The difference between confidence, assertiveness and aggression
  • Communication skills – questioning, listening, tonality, inflection
  • Use of body language
  • Learning how to say no
  • Asking for what you want without feeling uncomfortable
  • How to be assertive with your boss and your boss’s boss

Recommended Background

This course benefits participants who require effective techniques in communication and who need guidance in becoming more assertive.

Course Format

This course will contain practical examples and discussions, together with a strong element of personal development.

Duration

3 Hours

Certification

Certificate of Attendance

Requirements

No Special Requirements

Courses will be planned for 2019.

Watch this space.

Register NOW

For more information please contact us on sales@mbs.edu.mt or call on 21311326.