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What do you call a tough female boss? (Answer: boss)

Women at the top face a double bind: be tough and get called bitchy or be soft and accused of being weak Look, I’ve been thinking about this a lot and I’ve decided there’s only one thing for it: we’re going to have to invent a new language. We need a subsidiary language, an offshore language, if you will, to ... Read More »

Determining Your Entrepreneur Style and Getting Past Your Business Blind Spots

Entrepreneurs are leaders who can see into the future with inspired vision, championing highly competent teams to make the seemingly impossible possible. That is the intent at least. There are times when you may feel overwhelmed, work harder instead of smarter and generally fear that you’re doing it wrong. The truth is, whether you would like to admit it or ... Read More »

Customer Service With A Smile

What would you do if you were out with your family for a very special occasion – at a ‘pay through the nose’ restaurant – and when your daughter politely asks for an additional bread roll, the waiter replies, “one is enough for you”. Don’t laugh, I know someone this happened to.  Customers want to be treated in the manner ... Read More »

The Future of Quality Management

The quality movement provided a solid foundation on which many U.S. companies managed their return to strong growth following the difficult 1980s and early 1990s. These quality systems and processes have subsequently become major influences in businesses throughout Asia, Europe, Latin America, the Middle East and Micronesia.   Read More »

The Marketing Mix and Small Companies

Lorenzo Mule Stagno

One of the most important marketing tools or frameworks ever created is the marketing mix, also known as the 4Ps. More recently, since the growth of the service industry, it has been expanded into the 7Ps. Created manually in 1960 by E. Jerome McCarthy, this tool has provided companies all over the world with a simple-to-use, rock-solid tactical framework that ... Read More »

Equality of Opportunity

I don’t believe in Equality of Opportunity and, most likely, neither do you. At least not in the way that Progressives have perverted this once noble idea. According to the Blackwell Encyclopedia of Management, equal opportunity is defined as: “A standard of decision-making, stipulating that all people be treated the same, except when distinctions can be explicitly justified,” (emphasis added) Read More »

A Simple Tool for Making Better Forecasts

One of the most basic keys to good decision-making is accurate forecasting of the future. In order to bring about the best outcomes, a company must correctly anticipate the most likely future states of the world. Yet despite its importance, companies not only routinely make basic forecasting mistakes, they also shoot themselves in the foot by applying procedures that make ... Read More »

The Importance of Business Education

Lorenzo Mule Stagno

I am a firm believer in Education, in all its different forms, because of the reasons I shall try to expound on in the text below, as well as due to my own personal experiences (more detail to follow). Although for most people, I suppose, the answer is as obvious as it is to me, I decided to give the ... Read More »

This Is The Only Productivity Tip You’ll Ever Need

Ernest Hemingway woke each morning and began writing straight away. He described his daily routine by saying, “When I am working on a book or a story I write every morning as soon after first light as possible. There is no one to disturb you and it is cool or cold and you come to your work and warm as ... Read More »

Why Good Managers Are So Rare

Gallup has found that one of the most important decisions companies make is simply whom they name manager. Yet our analysis suggests that they usually get it wrong. In fact, Gallup finds that companies fail to choose the candidate with the right talent for the job 82% of the time. Read More »